At ChicConsult Limited, we are committed to providing you with high-quality remote fashion consulting services. We value your satisfaction and strive to meet your expectations. However, we understand that there may be instances where you are not completely satisfied with our services. This Refund Policy outlines the conditions under which you may be eligible for a refund and the procedures for requesting one.
1. General Refund Eligibility
Refunds may be issued under the following conditions:
Service Not Rendered: If you have paid for a service that was not delivered due to unforeseen circumstances on our part (e.g., technical issues, consultant unavailability), you are eligible for a full refund.
Service Dissatisfaction: If you are not satisfied with the quality of the service provided, you may request a refund. Refunds in these cases are considered on a case-by-case basis, depending on the specific circumstances.
Cancellation by Client: If you cancel the service before it has been delivered, you may be eligible for a partial or full refund, depending on the timing of the cancellation.
Consultation Quality Issues: If you believe that the advice or consultation provided did not meet professional standards or align with the service description, you may be eligible for a partial refund.
2. Non-Refundable Conditions
The following conditions are generally not eligible for refunds:
Completed Services: Once a service has been completed to your satisfaction or beyond a certain point of progress (e.g., more than 50% completion of a virtual wardrobe styling session), it is typically non-refundable.
Change of Mind: Refunds will not be provided if you change your mind after the service has been rendered or after significant work has been completed.
Missed Appointments: If you miss a scheduled appointment or consultation without providing at least 24 hours’ notice, the service fee may not be refundable.
Service Delivery Delays: Delays caused by circumstances beyond our control, such as internet outages or client unavailability, are not grounds for a refund.
3. Partial Refunds
In cases where you are not fully satisfied with a service but have received a portion of it, you may be eligible for a partial refund. The amount of the refund will be determined based on the extent of the service provided and the reasons for dissatisfaction.
4. Requesting a Refund
To request a refund, please follow these steps:
Contact Customer Support: Email our customer support team at support@chicconsult.co.uk within 14 days of receiving the service. Provide your name, contact information, the service you purchased, and a detailed explanation of the reason for your refund request.
Review Process: Our team will review your request within 5-7 business days. During this period, we may contact you for additional information or clarification to better understand your concerns.
Refund Decision: Once the review is complete, we will notify you of our decision via email. If your refund is approved, we will process the refund to your original payment method within 7-10 business days.
5. Refunds for Packages or Bundled Services
If you have purchased a package or bundled services and are requesting a refund for part of the package, the refund will be calculated based on the value of the unused services. In some cases, discounts applied to bundled services may affect the refund amount.
6. Refund Payment Methods
Refunds will be processed using the original payment method used for the purchase. If the original payment method is unavailable (e.g., a closed bank account), please inform our customer support team so we can arrange an alternative payment method.
7. Disputes and Chargebacks
We encourage clients to contact us directly to resolve any issues before initiating a chargeback with their bank or payment provider. Chargebacks can result in additional fees and delays, and we are committed to resolving disputes amicably.
8. Changes to the Refund Policy
ChicConsult Limited reserves the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically to stay informed of any updates.
9. Contact Information
If you have any questions or concerns regarding our Refund Policy, please contact us at:
ChicConsult Limited
71-75 Shelton Street,
London, England, WC2H 9JQ
Email: support@chicconsult.co.uk